An Unrivalled Pedigree

Our customers prize us for our expert and friendly support both at initial implementation and on an ongoing basis.  95% of our customers renew every year.  We have a proven implementation approach that ensures our software supports your process and we work with you in a straightforward honest style.

Our UK based customer services team not only assist with problems but behind the scenes they ensure you automatically benefit from product improvements by regularly rolling out updates to your hosted solution to keep you up to date with current regulations.

 

Our Support Statistics

Support call answer time

0
Within 4 seconds
0
Within 8 seconds
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Within 12 seconds
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Within 15 seconds

All support calls are answered within 15 seconds

Average problem diagnosis and solution identification

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Within 10 minutes
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Within 20 minutes
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Within 30 minutes
0
Within 40 minutes

We diagnose all problems and identify the solution within 40 minutes

Average case closed time

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Within 4 hours
0
Within 7 hours
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Within 10 hours
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Within 13 hours

 On average, solutions are implemented and support cases closed within 13 hours