An Unrivalled Pedigree
Our customers prize us for our expert and friendly support both at initial implementation and on an ongoing basis. 95% of our customers renew every year. We have a proven implementation approach that ensures our software supports your process and we work with you in a straightforward honest style.
Our UK based customer services team not only assist with problems but behind the scenes they ensure you automatically benefit from product improvements by regularly rolling out updates to your hosted solution to keep you up to date with current regulations.
Our Support Statistics
Support call answer time
All support calls are answered within 15 seconds
Average problem diagnosis and solution identification
We diagnose all problems and identify the solution within 40 minutes
Average case closed time
On average, solutions are implemented and support cases closed within 13 hours