Exploring Your Needs
We view our relationship with our customers as a long-term partnership. Getting to know you, your organization, and your health and safety challenges and goals is a critical step in that process.
From the outset, our dedicated team takes the time to gain in-depth understanding of your business requirements and establish the best fit for your needs, now and in the future.
Our Solutions Architects work with you to ensure that we understand your challenges and have a complete specification; that you are confident about what you are buying; and that the transition to implementation is seamless.
“One of the wonderful things about SHE is the customer service and it’s easy to introduce their solution into the company because of this.”
– Jaineba Johnson, Health & Safety Advisor, Custom Pharmaceuticals
Understanding Your Business Case
Acquiring health and safety software is an investment decision.
Making a business case to senior stakeholders can often be difficult. Health and Safety might not necessarily be the highest priority for your senior managers, often considered a discretionary expenditure competing against other priorities for funding.
Our team has extensive experience working with customers to develop their business case. We help you to assemble financial return on investment calculations and resolve any objections/challenges early on.
We can even provide you with a draft business plan populated with analysis you have conducted with us.
“Working with SHE Software we were able to easily configure the software to identify our most ‘at-risk’ drivers. We used the software to manage driver training and this has resulted in an 80% decrease in vehicle accidents. This figure was so big I had to go back and double check it! Subsequently, we have reduced our insurance premiums.”
– Stuart Mann, Health Safety & Risk Insurance Manager, Spelthorne Borough Council
Supporting You in Implementation
Health and safety software is not effective unless it is embraced by your organization.
We employee certified project management professionals who will work closely with you to successfully configure and deploy our health and safety software, Assure, to meet your technical specification. Our experience and insight often assists with wider safety challenges, for instance designing an implementation program that engages employees.
As our health and safety software relies on a high level of configurability rather than customization of the underlying code, we take a completely flexible approach with customers during implementation. We don’t expect you to specify in detail, up-front exactly what you want your health and safety solution to do or operate. Additional ideas and options inevitably emerge during implementation and we work with you to reconfigure and test until you are happy with the results.
You will get lots of opportunities to take a hands-on approach during implementation to become familiar early on with your new health and safety software.
In addition, we offer training programs that are fully integrated with your project implementation plan and focused on achieving agreed learning goals. Customers can choose from an Adminstrator Training Course and/or General User Training Course – each can be tailored to meet customers specific requirements.
“Since implementing the SHE solution, safety information and data management is so much easier. We wanted a system that allowed us to collate and monitor real time events and we certainly have achieved it. As a group, it’s great to have visibility of what’s going on, and efficiency has definitely improved.”
– Garry Weatherhead, Group Environmental Health Manager, Palmer & Harvey
A Solution For The Long Term
We pride ourselves on building successful, long term, trusted relationships with customers. Your needs will evolve over time and so does our health and safety software, ranging from new functionality updates to meeting new regulatory requirements. Unlike solutions that are custom programmed, configuration tools allow you to adapt the solution to changes in your organisation and/or processes.
We regularly update our health and safety solution, Assure, to meet latest regulations, add new features, take advantage of technology advances and most importantly to ensure customers continually benefit from a seamless user experience. Assure has evolved over a period of 17 years guided by our dialogue with experts across our customer base and highly valued User Group.
We are committed to keeping our support and development teams in-house, enabling us to provide you with expert, integrated and friendly support. This is highly valued by our customers: 95% renew with us every year.
“I think one good thing about it is that they take our feedback and actually improve the system. They actually listen to us.”
– Grace Kelly, Safety Health Environment & Quality Manager, Sierra Support Services Group