Working with you every step of the way. 

At SHE Software, we’re best known for developing software. But our expertise reaches far beyond technology alone. We’re here to support your complete health and safety journey – from planning to progress reports – full-circle.

Why is this so crucial? Because effective health and safety management requires focused insight and action. And a long-term partnership, not a one-off exchange. We’ll guide you through every stage, with a strategy that’s unique to your organization – personalized action plans, tailored staff training and comprehensive review processes.

Our approach puts your team at the center. And together, we’ll bring long-term success to your health and safety management. Here’s how.

Understanding your business.

Each organization is at a different stage of its health and safety journey. We’ll work closely with you to understand exactly where your organization is on that journey. Then we’ll develop a tailored plan to help you get results. And when your needs change, we’ll help you update the plan. That’s full-circle thinking.

You’re in safe hands

Say hello to your own team of health and safety technology experts are safety trained . Call on them for advice on using Assure. They’ll even carry out regular business reviews with you. Because for us, it’s personal; a long-term partnership that helps you thrive.

Say goodbye to one-size fits all

Streamline costs. Improve team engagement. Reduce risk and protect against claims. Whatever your health and safety goals, we work with you in partnership to develop health and safety software solutions for your organization that will stand the test of time.

From action plans to team engagement

We help you turn insight into real improvement. Our health and safety software helps get everyone across your workforce in a health and safety mindset. And because your business never stands still, neither do we – with ongoing support to help you achieve your health and safety ambitions.

Join the community

Your input is important to us. As a valued member of the SHE Software community, you can contribute to our regular webinars and events. By sharing your experience, you lead by example and help us continue to develop our full-circle approach to health and safety management.

Working with you full-circle.

Our job is to help you move forward in health and safety management. No matter how far along you are in your journey, we’ll help you reach the next stage through a combination of troubleshooting, learning and tracking progress. Working with you, full-circle.




Here's how we do it:


Step 1: Understanding your needs.


What needs to change? This is the key question. From the outset, we focus on understanding your requirements in depth.

How do we do this? By getting to know your organization, your processes, challenges and goals. Our team loves attending internal meetings and speaking to employees – from the shop floor to the boardroom. We will organize ‘hands-on’ Assure workshops and introduce you to other SHE Software customers to learn from their success.

You’ll soon see we’re not distracted by technical jargon or flashy gimmicks. Our sole focus is on meeting your business objectives.


Step 2: Developing the plan.


Adopting a health and safety solution is an important decision that needs a business case. We have helped hundreds of customers to secure support from their organization, with tools to calculate financial benefits, insight about common hurdles and preparation for likely queries. We can even provide a draft business plan, pre-populated with the analysis we’ve completed together.

We will agree your solution and deliverables. Then we’ll create a Customer Success Plan outlining key milestones, success metrics and how we’ll work together long-term to achieve your goals.


Step 3: Laying the foundations for success.


We don’t expect you to be an expert in IT. That’s why our team of experienced project managers will guide you through each step of the implementation process.

Some customers can specify in detail exactly what they want their health and safety solution to do. For others, additional ideas emerge during implementation. This is where Assure’s configurability comes in to play.

Implementation is a hands-on process. You will become familiar with every aspect of your new health and safety software. We provide comprehensive training and a toolkit for employee engagement to help get everyone on board.


Step 4: Embedding the value of your health and safety software.


We provide you with the tools to be a hero in your organization. This is where your dedicated SHE Customer Success Manager comes in – they’ll be your long-term partner, regularly reviewing progress against your Customer Success Plan and providing recommendations along the way.

Our friendly Customer Support Team can answer all your day-to-day questions, however small.

As a SHE Software customer, you will benefit from being part of our SHE Software community. Draw on our knowledge base of best practice examples. Contribute to our regular monthly ‘lunchtime learning’ webinars, customer events, or even feature in our ‘customer story’ video series.


Step 5 – Improve. Step back to view new horizons.


Your needs evolve over time – and so will your health and safety solution. This is where Assure’s powerful configuration tools, in your hands, provide a real advantage over bespoke or customized solutions.

Revisit your success plan, working with your Customer Success Manager. Take advantage of face-to-face ‘tune up’ sessions, informed by your usage of Assure, to make sure that your processes, practices and methods are as efficient as possible.

Add functionality with additional modules that slot straight in to your existing solution. Use top up training to maintain internal engagement.

We’re in it with you for the long term.


Like our approach?

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