Your input is important to us. As a valued member of the SHE Software community, you can contribute to our regular webinars and events. By sharing your experience, you lead by example and help us continue to develop our full-circle approach to health and safety management.
Our job is to help you move forward in health and safety management. No matter how far along you are in your journey, we’ll help you reach the next stage through a combination of troubleshooting, learning and tracking progress. Working with you, full-circle.
What needs to change? This is the key question. From the outset, we focus on understanding your requirements in depth.
How do we do this? By getting to know your organization, your processes, challenges and goals. Our team loves attending internal meetings and speaking to employees – from the shop floor to the boardroom. We will organize ‘hands-on’ Assure workshops and introduce you to other SHE Software customers to learn from their success.
You’ll soon see we’re not distracted by technical jargon or flashy gimmicks. Our sole focus is on meeting your business objectives.
Adopting a health and safety solution is an important decision that needs a business case. We have helped hundreds of customers to secure support from their organization, with tools to calculate financial benefits, insight about common hurdles and preparation for likely queries. We can even provide a draft business plan, pre-populated with the analysis we’ve completed together.
We will agree your solution and deliverables. Then we’ll create a Customer Success Plan outlining key milestones, success metrics and how we’ll work together long-term to achieve your goals.
We don’t expect you to be an expert in IT. That’s why our team of experienced project managers will guide you through each step of the implementation process.
Some customers can specify in detail exactly what they want their health and safety solution to do. For others, additional ideas emerge during implementation. This is where Assure’s configurability comes in to play.
Implementation is a hands-on process. You will become familiar with every aspect of your new health and safety software. We provide comprehensive training and a toolkit for employee engagement to help get everyone on board.
We provide you with the tools to be a hero in your organization. This is where your dedicated SHE Customer Success Manager comes in – they’ll be your long-term partner, regularly reviewing progress against your Customer Success Plan and providing recommendations along the way.
Our friendly Customer Support Team can answer all your day-to-day questions, however small.
As a SHE Software customer, you will benefit from being part of our SHE Software community. Draw on our knowledge base of best practice examples. Contribute to our regular monthly ‘lunchtime learning’ webinars, customer events, or even feature in our ‘customer story’ video series.
Your needs evolve over time – and so will your health and safety solution. This is where Assure’s powerful configuration tools, in your hands, provide a real advantage over bespoke or customized solutions.
Revisit your success plan, working with your Customer Success Manager. Take advantage of face-to-face ‘tune up’ sessions, informed by your usage of Assure, to make sure that your processes, practices and methods are as efficient as possible.
Add functionality with additional modules that slot straight in to your existing solution. Use top up training to maintain internal engagement.
We’re in it with you for the long term.
Get in touch to discuss how we can help!