SHE Software are committed to protecting your privacy. Before providing us with any of your details, please read the following important information which concerns the protection of your personal data.
Collection of personal data Generally, you can visit the SHE Software website without providing any personal data about yourself. However, for accessing some parts of our websites, such as downloading certain documents or making a contact request we may need to collect personal data from you. We will hold and process any personal information which you provide via the site or by submitting emails and/or online forms for our own internal business purposes and we will not pass on or sell online personal information to third parties. The purposes, for which your personal data is collected, are described below, along with a brief description of how your Personal Data may be handled in each case. If at any time you no longer wish to receive information from us, please email email@example.com with the word ‘STOP’ in the header.
Communicating with you We will follow up on comments and other requests that you submit to us through our website, such as requests for our white papers or to be added to our newsletter mailing list. This may include calling you back by telephone or communicating with you via email. If at any time you no longer wish to receive information from us, please email firstname.lastname@example.org with the word ‘STOP’ in the header.
Recruitment If you submit your CV online, we will use your personal data only for recruitment-related purposes, which may include contacting you via email, telephone or post.
E-Mail Marketing Ingenium-IDS Ltd (Registered in England and Wales Company No 05420870) are registered with the Direct Marketing Association and provide SHE Software with data for the purposes of email marketing. Ingenium-IDS collate and validate Corporate Subscriber data through internet and telephone research and collate public sector data from readily available online sources and validate these details by telephone. In accordance with the terms of the UK Data Protection Act (1998), SHE Software will not sell or otherwise provide your contact details to anyone. All email communication to contacts held within our database includes a clearly visible link to opt out and unsubscribe from all future mailings.
Cookies and IP addresses We may collect information through our website by using cookies and IP addresses. All information collected by means of cookies or IP addresses will be anonymized, aggregated and only used to develop and track traffic patterns and the volume of use of our website.
Information security SHE Software has put in place appropriate physical, electronic and managerial procedures to prevent unauthorised access to your personal data, maintain personal data accuracy, ensure correct use of information, and secure any personal data we collect online. We are accredited to ISO27001.
Call Recording As part of our commitment to providing the best possible service to our customers, we record telephone calls answered in our offices. This helps us to identify ways that we can provide you with a better service. We record calls:
- for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
- for reporting on the types and numbers of enquiries we receive
- so we can find ways to simplify our service to you, and
- to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.
We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for a minimum of 12 months after the date of the call and destroy them after this period. You can request access to and correction of the personal information we hold about you. Unless we have a lawful reason for withholding this information we will provide you with access. To access or update your personal information, please Contact Us